Constituents

If you want to get in touch regarding a specific issue, click here and tell me a little about the issue and how I can help.

Step 1

Read the FAQ’s below for common questions and their answers. You may find an answer or resource in this section.

A Member of Parliament spends a lot of their week, apart from recess periods, in Parliament.

A lot of that work is to do with policies and legislation that affect everyone across the UK.

If you have a specific query and want to see my views on it, take a look here at a range of policy letters I have written on the subject.

As a Member of Parliament, I am not in a position nor do I have the expertise to assist in legal cases.

You may find it helpful to contact one of the following organisations:

The Bar Pro Bono Unit
barprobono.org.uk
Helpline: 020 7611 9500
A charity which helps to find pro bono (free) legal assistance from volunteer barristers

Civil Legal Advice
www.gov.uk/civil-legal-advice
Helpline: 0345 345 4345
Free legal advice in England and Wales if eligible for legal aid

Law Centres Network
www.lawcentres.org.uk
Offers face to face legal advice to local residents

The Office of the Immigration Services Commissioner (OISC) regulates immigration advisers. The OISC website provides a list of legally qualified professionals that can assist with immigration law issues.
www.oisc.gov.uk

The purpose of an ombudsman is to investigate complaints about a public or private sector organisation. Areas covered by ombudsmen include housing, local government, finance, and telecommunications. A full list of ombudsmen is available on the Citizens Advice website: www.citizensadvice.org.uk

The Parliamentary and Health Service Ombudsman (PHSO) is responsible for investigating complaints from individuals who feel they have been treated unfairly by or have received poor service from UK government departments, the NHS in England and other UK public organisations. By law, complaints about Government departments and other public organisations must be referred to the PHSO by an MP. Complaints about the NHS can be submitted directly to the PHSO, or through an MP.

Complainants must have gone through an organisation’s internal complaints procedure and received a final response before submitting a complaint to the PHSO.

More information about the PHSO can be found at: www.ombudsman.org.uk

As the Local Authority, Plymouth City Council provides a wide range of services to constituents. The Council’s website, www.plymouth.gov.uk, provides a comprehensive signposting service, with contact details for various departments.

Plymouth City Council Contact Centre: 01752 668000

The Council’s 1st Stop shop in the city centre (71 New George Street) is open from Monday to Saturday, and offers the opportunity to speak to customer advisors about a wide range of issues, including housing, Council Tax and benefits.

Ward Councillors are in a position to represent the interests of constituents, and you may find it helpful to contact one of your local Councillors in the first instance. A full list of Councillors and their contact details can be found on the Council’s website here

I am happy to make representation to the Council on behalf of constituents, with regard to on-going issues or unresolved complaints.

Plymouth City Council is the Local Authority responsible for granting planning permission within the city boundary.

Comprehensive information about current planning applications, as well as the processes involved in obtaining planning permission, is available on the Council’s website: www.plymouth.gov.uk. Alternatively, you may wish to call 01752 304366 or email planning@plymouth.gov.uk

The Council’s online planning system allows members of the public to monitor the progress of applications, view decisions, and directly comment on specific applications.

If you have any concerns about a proposed development, I would suggest contacting the Council in the first instance, and speaking to the relevant Planning Officer. As a Member of Parliament, I am in a position to represent the views of constituents with regard to planning applications but I do not have a statutory role within the Council, nor do I sit on its Planning Committee.

If you have an on-going issue with HMRC or the Department for Work and Pensions (DWP), I am able to make enquiries, request clarification and submit complaints on behalf of constituents. In the first instance, I would suggest contacting the relevant department to try and resolve the issue, and keeping a record of correspondence and contact.

The Citizens Advice website www.citizensadvice.org.uk offers comprehensive advice on a wide range of welfare issues.

The Plymouth City Council Housing Options Service provides advice and assistance on a wide range of social housing issues. If you are homeless, at risk of homelessness, or require assistance with moving into the private rented sector, I would advise you to visit the Council’s 1st Stop shop at 71 New George Street. Alternatively, you may wish to call 01752 305496 or email housingoptions@plymouth.gov.uk

There is a shortage of social housing in Plymouth, and a high demand for temporary accommodation. Individual circumstances are assessed by the Council, in order to determine the level of need. I am unfortunately unable to personally make housing available for constituents in need, but I can request clarification and consideration of constituents’ circumstances.

Other sources of advice on housing issues include:

PATH (Plymouth Access To Housing)
www.plymouthpath.org
01752 255889
Harwell Centre, 28-42 Harwell Court, Western Approach, Plymouth, PL1 1PY

Shelter
www.shelter.org.uk
0344 515 2399
Ernest English House, Buckwell Street, Plymouth, PL1 2DA

Plymouth Online Directory
www.plymouthonlinedirectory.com

As a Member of Parliament, I can make enquiries and submit written complaints on behalf of constituents. In the first instance, I would advise making contact with the relevant organisation, in an attempt to explain a situation, resolve an issue or seek assistance.

There are a number of local organisations and charities which can provide expert advice and guidance in this regard, including:

Advice Plymouth
www.adviceplymouth.org.uk
03444 111 444

Plymouth Online Directory
www.plymouthonlinedirectory.com

Healthwatch Devon has a full list of organisations that can assist with complaints about healthcare providers, including Plymouth Hospitals NHS Trust and Plymouth Community Healthcare CIC.
www.healthwatchdevon.co.uk/can-help-complaint
0800 520 0640

Step 2

Consider raising the issue at a community surgery. You can see a list of venues below and a list of upcoming events here

Weston Mill
Estover
Southway
Ernesettle
Honicknowle
St.Budeaux

Step 3

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